Frequently asked questions

NeoTechX (Victoria, British Columbia) helps BC commercial buildings and facilities understand and lower their electricity demand charges on BC Hydro or FortisBC rates, starting with a free assessment, and secures legacy field equipment without replacing it. Products: NeoShift demand optimization, NeoCore Edge Runtime, NeoPilot operations interface and NeoStudio configuration environment.

NeoTechX is the brand of Neotechx Solutions Inc., registered in Victoria, British Columbia, Canada.

Hosted exclusively in Canadian data centres, supporting BC public bodies' obligations under FOIPPA. Each public body remains responsible for its own privacy assessment.

Yes. NeoTechX is a young company, newly established in British Columbia. Its products build on a control runtime and protocol stack that the founding technical team has had in field use since 2007.

Yes. The Free Demand Assessment and NeoShift are for BC facilities on a rate with a demand charge: BC Hydro Medium or Large General Service, or FortisBC Commercial (Rate Schedule 21) or Large Commercial (Rate Schedule 30). FortisBC time-of-use rates have no demand charge; the assessment can still show whether shifting load in time would help.

NeoTechX delivers projects directly today, and its partner programme is open to controls and BMS integrators, electrical and EPC contractors and OEMs. Where a partner is engaged, NeoTechX supports that partner.

NeoShift is a demand optimization service from NeoTechX, a Canadian company based in Victoria, BC. NeoShift coordinates HVAC, heating and mechanical loads a facility already has so they stop peaking together, which is designed to lower the demand charge on the electricity bill. Plans are prepared in the cloud and executed on site by NeoCore Edge Runtime. NeoShift is in pilot.

A demand charge on a BC Hydro or FortisBC bill is set by the highest demand in the billing period, not by total energy use. Peaks usually come from coincidence: a chiller stages up, air handlers load and a pump starts in the same half hour. Each controller is right on its own terms, but none knows what the others are doing, so the facility pays all month for that moment. On FortisBC Commercial and Large Commercial rates, 75% of that peak also sets a floor for the next 11 months.

The NeoTechX Free Demand Assessment reviews 12 to 24 months of a site's interval data and bills, identifies what drives its peak demand, and delivers a clear report with options. There are no software fees and no obligation. If on-site metering is needed, the customer pays only for the hardware, installed by a licensed electrical contractor.

No. The assessment and recommendation steps are read-only: NeoTechX reads data and reports, and sends no commands. NeoShift automates only after the facility team has seen the evidence and signed off a written plan listing which equipment may be adjusted, within which limits, and how each asset returns to normal.

The customer signs a written plan listing the equipment NeoShift may adjust, the setpoints and ranges it may write, the limits it must respect and how each asset returns to normal if anything fails. Supervised step tests on one asset at a time, with the customer's operator present, come first, so the plan rests on measured responses.

The Free Demand Assessment has no software fee. After the assessment, NeoShift can run on a shared-savings basis: a share of the measured savings, indicatively 30% to 40%, agreed per site against a baseline defined with the customer. If there are no savings, there is no shared-savings fee. Site hardware such as a meter is quoted separately.

No. NeoShift coordinates the loads a facility already has, using the buffers already there, such as the thermal mass of a building, a cold store or an ice slab, or the volume of a reservoir. No new plant is needed for the assessment.